Shipping & Returns

Delivery:   Some of our jewelry is custom-made at time of order. Please allow 3-5 business days to make your jewelry. Most in-stock orders are shipped within 24 hours.

We accept credit card and other forms of payments through PayPal. If you would prefer not to use PayPal or have a custom order, please email us. Include a complete description of the item (style name, size, color, etc). I will then contact you with payment information. Please remember that all personal checks will have to clear before any products will be sent.

Domestic Shipping:  Orders under $50 shipping within the United States are shipped USPS First Class for a flat fee of $2.00. Orders of $50 or more are shipped USPS Priority Mail, with delivery confirmation, for Free.

Canadian Shipping:  All shipping to Canadian addresses are shipped USPS Priority Mail. Orders with totals, after discounts or coupons, of less than $50 are shipped for a cost of $11.95. Orders of $50 or more are shipped for $5.00 and orders of $100 or more are shipped for Free.

International Shipping:  All shipping to international addresses are shipped USPS Priority Mail. Orders with a total, after discounts and coupons, of less than $50 are shipped for a cost of $13.95. Orders of $50 or more are shipped for $6.00 and orders of $120 or more are shipped for Free. L & K beads is not responsible for any additional fees the carrier may charge the recipient.

Sales Tax:  L & K beads charges sales tax to all orders shipped within the District of Columbia.

Return Policy:  If you are not fully satisfied with your purchase, simply return the item within 30 days of receipt. Please email us first so that we can expect your item. Return shipping charges are non-refundable. Items must be returned in their original condition (unaltered and damage free).

A copy of your original invoice must accompany all returns. Refunds will not be issued on damaged items, which have been improperly shipped. Refunds will be issued upon receipt of items.

Resizing Policy:  There will be an $8.00 re-stringing charge (plus shipping) for any item that has to be resized due to inaccurate sizing on behalf of the customer. For help with bracelet size, please see Resources.

Repair Policy:  If your piece has broken during normal usage within six (6) months, you may return it for repairs free of charge (return shipping not reimbursed). Please email us before returning your item. Additional charges may apply if components are missing or damaged from misuse (or improper shipping). If your piece breaks after six (6) months a small repair fee may apply.

I can repair some jewelry, even if I didn't make it, so please contact me if you have a piece that needs repair.

Plating Chipping:  Occasionally, the plating of one of the links on some of the jewelry chips off. I stand by my work, but can't control the manufacturing process. I will offer a replacement of poorly manufactured links for up to 1 year from date of purchase. If you wish to return the item, rather than replace the link(s), I offer a partial refund prorated from the date of purchase. You must return ALL crystals with the item for any refund. Please email us before returning your item. Additional charges may apply if components are damaged from misuse (or improper shipping).

A copy of your original invoice must accompany all repairs. All components of the item should be shipped in a padded or bubble-wrap style mailer to prevent further damage.